Responsible Gambling Policy

At Spinson we take responsible gambling seriously. We want every player to enjoy safe, controlled play and to be protected from harm. This page explains our approach, the tools you can use to manage your activity, and where to get professional help if you need it.

Our player protection principles

We focus on preventing harm, promoting informed choices and offering practical controls. We use verification and monitoring to detect risky behaviour, and we train our team to respond quickly and professionally when a player needs support. Our goal is to make safe gambling straightforward and easy to access.

Activity-control tools

You can manage your account using a suite of built-in tools in your account settings. These include deposit limits, loss limits, session time reminders, temporary account freezes and self-exclusion. We encourage players to set limits up front and to use reality checks to keep play within affordable boundaries.

Deposit and loss limits

Players can set daily, weekly and monthly deposit limits to control how much they add to their account. Loss limits are also available so you can cap net losses over a chosen period. Reducing limits usually takes effect immediately; increasing limits may be subject to a short delay for reflection and verification.

Time limits and account breaks

Session time reminders and voluntary time-outs help you break up play. You can take short breaks or longer account closures from within your account. Time-outs prevent access and deposits for the chosen period while keeping your account recoverable once the break ends.

Self-exclusion

If you need to stop gambling for a prolonged period you can self-exclude. Self-exclusion blocks access, prevents new deposits and hides promotional communications for the selected duration. For permanent account closure, contact support via your account and we will guide you through the process.

Recognising signs of problematic behaviour

Warning signs include chasing losses, spending more time or money than intended, neglecting work or family, borrowing to gamble, or feeling distressed after play. If you notice these changes in yourself or someone you care about, consider using the tools above and seek support.

Practical tips to stay in control

Set realistic deposit and loss limits, use session reminders, only gamble with money you can afford to lose and avoid gambling under the influence of alcohol or strong emotions. Take regular breaks and review your activity history to spot patterns early.

Professional help and support organisations

If you need extra support, contact recognised UK organisations such as BeGambleAware, GamCare or your GP. These services offer confidential advice, helplines and treatment options. If you want our help to put controls in place, Spin Son customer support can guide you through available options in your account area.